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We do our best to get orders out in a timely manner, please allow 2-3 business days for your order to be shipped. We do NOT cater to time sensitive shipments, plan ahead! 

ORDER CANCELATION:

Orders CANNOT be changed, modified, or canceled after checkout! We work very hard to get orders out as soon as we are able. You may return the item(s) in accordance with our return policy.

PROMO CODES: 

Promo codes of any kind must be applied DURING checkout. We will NOT apply a discount code for you after checkout.

FINAL SALE ITEMS:

FINAL SALE ITEMS are nonnegotiable FINAL SALE

 

• ALL SALE ITEMS
• Jewelry 
• Hats
• Purses/Bags 
• Purse Straps
• Key Chains
• Wallets
• Tumblers
• Koozies
• Swimwear 
• Shoes
• Holiday Items  

COWHIDE PRODUCTS: 

ALL authentic cowhide products vary in color, texture, and pattern. These situations do not qualify as defects and will not be refunded. ALL CUSTOMIZED COWHIDE PRODUCTS ARE FINAL SALE-NO EXCEPTIONS!  

 

RETURNS:

ALL RETURNS ARE REFUNDED IN THE FORM OF STORE CREDIT ONLY! 

We accept returns of unwashed, unworn, undamaged, unaltered, or defective merchandise, that qualify, for a store credit (Cactus Wrangler E-Gift Card) within 7 DAYS from the date your order was DELIVERED. 

 

HOW TO RETURN: 

To make a return, item(s) MUST be sent back to Cactus Wrangler within 7 days of the DELIVERY date. Tracking information for the return MUST be sent to thecactuswrangler@gmail.com within those 7 days. Items MUST be returned WITH TAGS and UNDAMAGED/UNWORN. If item(s) are returned without tags or are damaged/worn, you will NOT receive your E-Gift Card. 

INCLUDE IN RETURNING PACKAGE: 

• PACKING SLIP from your order OR printed confirmation email. 
• CIRCLE ITEM(S) being returned and include the REASON FOR RETURN.

PACK YOUR RETURN: 

Purchaser IS responsible for all shipping costs on the returning package. ITEMS MUST BE PACKED WITH CARE in new packaging.

RETURN ADDRESS:

We will provide the return address upon request for a return.

Cactus Wrangler is NOT responsible for:

• Delays with USPS or UPS shipping
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 
• UPS Claims Support
• USPS Claims Support

 

 

EXCHANGES: 

Due to our limited quantities and high demand of our products, we do not offer exchanges on any items. You will be responsible for making a separate purchase for the desired size, color or any other variation.

WRONG ADDRESS: 

If Cactus Wrangler receives a package back from the shipping carrier due to the address provided being undeliverable, you (the customer) will be responsible for paying the additional shipping cost, or the order will be canceled and you will receive an E-Gift Card for the amount of item minus a 10% restocking fee (not including shipping that was at cost of Cactus Wrangler). 

ITEMS THAT DO NOT QUALIFY FOR RETURN: 

If an item is returned that DOES NOT qualify for a return (All Final Sale Items or damaged/worn) we will send you an email and invoice for the return shipping cost. If you have not emailed us back and paid the shipping charge within 7 days, the items will be donated to charity. 

DAMAGED OR WRONG ITEMS RECEIVED: 

If there are any issues, such as damage to items purchased or you have received the wrong item, please send clear photos of your item(s) and your receipt to thecactuswrangler@gmail.com  WITHIN 3 DAYS OF DELIVERY. We will review this email and send a prepaid label for a return. You have 7 DAYS to ship the return back to us. If the items are not sent back within those 7 days the item(s) will no longer be accepted. 

STORE CREDIT will be issued for damaged goods. There are no exceptions for this policy. Items that have been worn and claimed damaged will not be accepted. All tags must be intact. 

IMAGE DISCLAIMER: 

Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary.